Returns & Exchanges

Returns

Purchase with confidence by knowing our easy to follow return policy.

Please note that returns are not accepted for orders outside of Australia.

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unassembled, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can quickly and easily request a self service return through your Customer Account. Once your return has been received and approved we'll send you a return label which can be presented and printed at any Australia Post location.

There is a flat rate $14.95 shipping fee on all returns which will be deducted from your refund, credit or exchange.

You can always contact us for any return question via online chat, whatsapp or info@banwood.com.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale/discounted/final sale items or gift cards.

Exchanges
The fastest way to receive your exchange item is to request a return and once that return is approved place a new order for the item you'd like to exchange for. As soon as your return is received and confirmed to meet our return requirements we'll issue your refund.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@banwood.com.au.